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One option is to use webhooks configured to connect Slack and Microsoft Teams.īut, webhooks don’t scale if your business adds more users. There are a few ways to connect Slack and Microsoft Team chats. What if your external users don’t use Microsoft Teams? Chat with external users (Teams to Slack) You stay in your Teams tenant, your external users stay in their Teams tenant, and you can chat without switching between accounts. When you click the call button in Microsoft Teams, you launch the Webex calling system and speak with external users. Cisco announced a new call app for Microsoft Teams in April 2020.Īll you need to do is install the app from the Microsoft app store. If you want to make calls to external users in other platforms, like Webex (without leaving Teams) you can. The options available to you will depend on your Microsoft Teams subscription.įor the most part, these options are available: Microsoft Teams calls with external usersĪside from the Microsoft Teams calling plans for your PBX, you can also add direct routing.ĭirect routing uses an external business phone provider to make calls from Teams. There are a few ways to extend your Microsoft Teams end user experience to external users. Yes. Microsoft Teams chat with external users is more than possible. Microsoft Teams guest access limitations.Compare external and guest access in Microsoft Teams.

We can’t set up the conversation because your organizations are not set up to talk to each other.Can external users access Microsoft Teams?.How do I add an external contact to Microsoft Teams?.Can I invite external users to Microsoft Teams?.Use this table to skip to your question or scroll through: The answers we’ve provided are comprehensive and contain steps to remedy your external user woes. In some scenarios, Teams Connect is not the answer. In this post, we’ve rounded up the most common questions that will help you out without Teams Connect. Microsoft says “the shared channel will appear within an individual’s primary Teams tenant alongside other teams and channels.”